Example (1) – Complaint letter

收到客人投訴, 內部要求處理:
Complaint letter from business to business
Dear Mr Thompsen,
I recently received a letter from a Mr Robinson, a valued customer of ours. He purchased an Italian coffee table and four French dining-room chairs from us which your company delivered to his residence.
He has written to complain that the purchases arrived damaged. We pride ourselves in [...]

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